Job Description:
The General Manager is the leading vision of Wild Berry Market! He or she should bring his or her positive energy each day to inspire the team and to make Wild Berry Market a fun place for employees and customers alike.
He or she should have the ability to see the “Big Picture” of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs.
He or she should also be able to multi-task and help develop Wild Berry Market’s standard operating policies and procedures with essential areas of focus including:
ESSENTIAL FUNCTION
Main areas of focus include (but are not limited to):
People
He or she should have the ability to see the “Big Picture” of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs.
He or she should also be able to multi-task and help develop Wild Berry Market’s standard operating policies and procedures with essential areas of focus including:
ESSENTIAL FUNCTION
Main areas of focus include (but are not limited to):
People
- Select and hire great employees who represent Wild Berry Market.
- Train and develop all employees to the next level.
- Assess staff abilities. Create and implement effective development plans.
- Create and enforce a plan to reduce turnover.
- Delegate tasks to team and provide follow-up. Hold the team accountable.
- Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
- Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
- Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
Customers
- Make customers feel that Wild Berry Market is here for them!
- Effectively handle customer complaints/issues.
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
- Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
- Ensure product quality, safety and sanitation standards are met.
- Provide friendly, and accurate service.
Sales
- Increase sales and deliver budgeted sales each period.
- Create marketing plan. Lead local shop marketing to increase sales.
- Create shop plan to continuously improve the business.
Profits
- Control cost of goods, variances, and inventories within the shop.
- Staff and schedule appropriately to control labor costs.
- Ensure proper cash handling and deposit procedures are followed.
- Ensure appropriate inventory and ordering systems are in place.
- Must have financial literacy; Ability to understand and learn from financial reports.
- Ability to increase flow-through.
EXPERIENCE, EDUCATION AND BEHAVIORS
- Has excellent communication skills, including active listening and the ability to ask great questions.
- Has a sustained record of leading teams to success.
- Possess an extremely strong work ethic.
- Is educated and is an active learner.
- Has the initiative to solve problems and to get things done correctly and on time.
- Has the ability to grow other leaders.
- Has humility and self-confidence.
- Knows how and successfully grows our sales/business profitably.
- Minimum of at least 2 years as a General Manager in a grocery or retail environment with P&L. responsibility. Experience in the Natural Food and/or Grocery Industry preferred.
- High School degree; College degree not necessary. Experience and effectiveness on the job is what we are looking for.
- Strong business acumen. Ability to see “Big Picture.”
- Ability to manage a fast-paced, clean, customer-focused grocery environment.
- Must have Open availability.
- Must spend majority of time on the shop floor in the Front of the House.
- Must have financial literacy. Ability to understand financial reports.
- Exceptional customer service skills.
- Strong time-management skills. Ability to multi-task, to prioritize and to organize.
- Strong interpersonal skills. Ability to select, develop, inspire, and manage strong teams.
- Strong communication skills, both written and verbal.
- Ability to delegate, follow-up and hold team accountable.
- Ability to create and execute effective plans to build the business.
- Must have the ability to set budgets.
- Microsoft Office skills.
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Compensation/Salary:
$40,000-$55,000
Confidential Job:
0
Last Resume Date:
Monday, March 20, 2023 - 5:00am
Contact First Name:
Megan