QC Manager Responsibilities
- Quality Control Manager
- Review product specifications to ensure customer needs are met and that they can reasonably be met within available manufacturing resources.
- Review operations and confer with technical or administrative staff to resolve production or processing problems.
- Review processing schedules and production orders to make decisions concerning staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints.
- Hire, train, motivate, evaluate, and discharge staff, and resolve personnel grievances.
- Prepare standards and specifications for processes, test equipment, products, or tests.
- Compile and analyze inspection and test information to determine process or equipment operating efficiency and to diagnose malfunctions or errors.
- Develop and/or evaluate material tracking and quality control systems.
- Customer and internal product testing.
- Document Control (Maintain Specifications, Procedures, Formulas)
- Maintain supplier auditing programs and qualify new (potential) suppliers.
- Update and maintain written quality control programs.
- Develop and maintain specifications for finished goods, raw materials, and components.
- Direct supervision of quality control inspectors. Lead quality control inspection team initiatives and provide guidance and training to quality control inspectors to insure effective inspections of raw materials, components, and finished goods.
- Provide disposition for handling product that does not conform to quality specifications.
- Responsible for inventory control of finished product labels.
- Vendor Compliance Program Management
a. Update and maintain vendor compliance and supplier rating programs.
b. Generate and track status of supplier non-conformance and preventative/corrective action reports.
c. Track labor and supply costs from non-conforming product to provide accounts receivables department for supplier charge-backs.
d. Assist purchasing department to qualify new vendors (co-packers and raw material suppliers) and perform supplier facility and product audits.
e. Coordinate with suppliers to identify and resolve quality issues.
- Interdepartmental Support Functions
- Report quality trend analysis and product hold/disposition status to Sales, Marketing and Operations groups.
- Answer technical questions and provide product information (dimensions, specifications, MSDS, etc. to customer/consumer service, sales, marketing and operations departments upon request.
- Act as technical liaison to production managers/supervisors to provide batch adjustments, resolve quality issues, implement continuous process improvements, and manage product rework process.
- Assist new product development initiatives by preparing lab samples, writing new product specifications and perform product testing.
- Upon request, update customer portals with product information.
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