Job Description:
Our company produces one of the world’s premier IoT systems, and we want you to be a part of our team.
Main responsibilities:
- Visit sites where company products are used or installed to conduct installations, maintenance, or repair, to train users, and to collect used product.
- Provide remote technical support to users in the region and around the world.
- Foster, promote and strengthen relationships with key customers and vendors.
- Work with sales team to make and maintain sales to companies within North America.
- Search and attract new customers, working with sales team to negotiate and conclude contracts with them.
- Create and maintain a plan for with sales team for maximizing sales in region.
- Work with company tools such as CRM system, Help Desk system, office software, and other tools as may be assigned.
- Participate in tradeshows and other events relevant to work in the region.
- Maintain and manage inventory for territory.
- Train colleagues or receive training from colleagues as is appropriate.
- Act as single point of contact for operational issues in region.
- Conduct or coordinate product recycling and refurbishment of products in region.
Experience:
- 2 years in technical support role.
- Experience in sales or sales support role – An advantage.
- Experience with electronic equipment/IoT equipment and systems – An advantage.
Requirements:
Languages:
- Fluent in English – A must
- Fluent in Spanish - An advantage.
Education:
- Relevant 2 years : technical college degree or better, or equivalent work experience.
Skills:
- Ability to understand technical systems and software.
Other:
- Class C driver’s license and own vehicle.
- Location: North America in person / World-wide (remote support work), Florida, Southern California)
Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.
This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.