Come work at a family-owned 40+ year old herbal tincture company! Feel good about the industry you are in and the products you support by being a part of our customer journey department.
Wishgarden Herbs is hiring a part-time Customer Journey Representative. This departments assists with all aspects of the customer journey from education, purchase of products and continuing support. Each representative may have an extra specialty in the department beyond the regular customer service duties. This may include social media, blog writing, field support, marketing material creation and/or in person trainings and events. Come join our team of kick-ass herbalists and herb aficionados.
Essential Duties and Responsibilities:
- Relays herbal formula product information accurately and within DSHEA guidelines to internal and external customers
- Speaks with customers by phone, receives and resolves complaints in a professional, appropriate and empathetic manner
- Process merchandise orders by phone, walk in, mail, or fax as needed
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Process customer returns and replacements
- Handle product quality problems and follow up making sure that the appropriate department has been notified
- Check and verify product availability for all customers.
- Social media content ideas and or creation, field support, marketing material creation, sales support, comment and review follow and other assigned responsibilities.
- Additional duties as needed by business demands
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience: Advanced experience or an official herbal education is required. Natural products industry experience is also a plus.
Language Skills: Comfortable speaking about health issues with sensitivity and with-in DSHEA guidelines is a must. Ability to read and follow instructions. Good oral and written communication skills. Ability to speak effectively to customers on the phone or in person. Ability to effectively present information and respond to questions from managers, clients, customers, and the public. Ability to respond to common inquires or complaints from customers with a pleasant tone and demeanor.
Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply basic mathematical concepts.
Sustainability Commitment:
- Follow all company guidelines in regard to recycling and reducing waste in our facility
- Read and follow all guidelines in the company Handbook and Code of Conduct in regard to supporting local business, sourcing guidelines and sustainability practices
Compensation: $18-$24/hr
Benefits include: Health Care, 401K matching, PTO
The Customer Journey Representative reports to the Director of Customer Experience.
WishGarden Herbs is an equal opportunity employer. All aspects of employment including the decision to hire, promote, coach, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.