About New Generation Wellness:
As we prepare to embark on our centennial journey, New Generation Wellness (NGW) is not just marking a milestone; we are celebrating a century of commitment to health, vitality, and positive transformation. For 100 years, we've been at the forefront of wellness, pioneering innovation and shaping the future of holistic health and the supplement manufacturing industry.
We invite you to be part of our legacy, a legacy forged from character, determination, innovation, and integrity. Here's to the next 100 years of New Generation Wellness! More importantly, here is to your success!
Do you like working in a safe, collaborative and engaging environment?
Are you ready to lead and coach?
Do you like to be challenged?
Position Summary:
The Fulfillment Supervisor will supervise order picking and labelling activities and employees to meet customer demand. The supervisor will monitor department performance and identify and implement efficiency-gaining initiatives in order to consistently achieve Key Performance metrics in an FDA regulated facility.
Essential Functions and Basic Duties:
- Leads an order fulfillment department with both manual and automated processes
- Transacts order and inventory processing in an ERP system
- Actively strives for 100% customer order fulfillment
- Identifies and implements improvements throughout the department to raise customer service levels
- Directs the daily tasks of fulfillment personnel
- Manages performance and development of staff to include training, recognition, performance reviews, disciplinary action, and terminations
- Manages finished good and supply inventories, reports inventory adjustments to management and inventory control personnel.
- Orders supplies to maintain adequate inventory to ensure no disruption to production activities
- Leads teams and projects as assigned
- Attends all safety compliance meetings and have monthly department safety meetings.
- Maintains building and personnel to federal cGMP, OSHA compliance, social and environmental responsibility requirements.
- Ensures that standard operating procedures (SOP’s), as set forth in the Good Manufacturing Practices (GMP) document control system or Electronic Document Control System and/or in process data collection forms, are followed and accurately completed by all distribution personnel. Revises as procedures change to keep SOP’s up to date.
- Coordinates training of distribution/Warehouse personnel for all equipment and Standard Operating Procedures. Maintains training records required by law on all employees.
- Maintains a safe and clean facility/work environment by supervising direct reports in cleaning processes including machines, floors, walls and entry/exits during and prior to the end of the assigned shift.
- Analyzes and resolves work problems; assist employees in solving work related problems.
Education / Experience:
- Bachelor’s degree in operations management; or related discipline and five years of experience. Will consider applicable experience in lieu of an undergraduate degree.
Skills / Abilities:
- Strong supervisory and leadership skills.
- Excellent verbal and written communication skills.
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients
- Ability to read and interpret technical procedures, SOP’s and cGMP regulations and guidelines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software.
- Proficient with building/updating spreadsheets
Working Conditions:
- Work is performed in a lively and fun manufacturing environment.
 |