Member Business Advisor - MidAtlantic

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Job Description: 
Everything we do at INFRA delivers value to our members. To ensure our growing membership receives the highest level of service, we are hiring a Member Business Advisor for our MidAtlantic region. This is a unique opportunity to grow your career by blending your whole-store, natural foods industry experience, and relationship-driven business development.  
INFRA is a cooperative association of more than 300 independently owned natural food retailers serving hundreds of communities in 45 states plus DC & Puerto Rico. Through collective buying power, operational support and exchange, events and education, and innovative marketing programs, we help member businesses thrive in step with their values and communities, a fast-changing industry, and the planet we share. If you are looking to use your skills to help increase the impact of a mission-driven organization, start a conversation by submitting your resume and cover letter! 
As a member of the Business Advisement team, you will build INFRA’s membership base through relationship-driven business development strategies. You’ll connect with existing members and use your understanding of their needs to ensure engagement is high. The ideal candidate is a connector, a door- opener, a consultant, a do-er, and is equally great with planning, details, and follow through. This means being able to think on your feet and constantly ask “how can we?” when faced with adversity, always keeping the member voice front of mind for the whole team. 
What you will own and improve: 
Act as the member voice  
  • Inspire others by communicating member voice, leading by example, and taking a collaborative approach. 
Member relationship management 
  • Develop strong, direct relationships between INFRA and members. 
  • Partner with Business Advisement team to deliver personalized member support. 
  • Be aware of, and be able to relate to, the pulse of our industry to our members. 
  • Facilitate inter-member collaboration and community. 
  • Partner to ensure successful new member orientation. 
Member needs engagement 
  • Provide regional members with consulting, problem solving, and resource referrals.  
  • Maintain and improve stakeholder (staff, members, business partners, associate retailers) engagement and communication internally and externally. 
Existing member business development
  • Leads, or consults on, the development and execution of business development strategies and roadmaps with stages, deadlines, and goals.
  • Achieve relationship-driven member business development/growth goals through a variety of tactics, including but not limited to relationship building, consulting, outreach, store visits, and events.
  • Ensure accurate and easily accessible member data and information. 
Maximize member participation 
  • Continually seek new insights that make things more successful, meaningful, or impactful. 
  • Consistently articulate the ROI that INFRA will bring to the member- financially, operationally, and from a values perspective. 
  • Support members in their supply agreements with distribution. 
  • Lead or participate in regional membership in-person meetings, including operational support, training, and educational events. 
  • Conduct training and webinars using existing INFRA tools such as SPINS key account and CoMetrics, targeted specifically at the regional level. 
Identify program development opportunities 
  • Provide regional program support, working to continually increase member participation or program iteration 
  • Be a resource for the ongoing development of operational support programs, including follow- up with members after initial store visits 
  • Manage and increase participation in pilot group program launches in collaboration with the INFRA team 
What you already know: 
  • The ideal candidate will possess balanced experience with whole-store anddistribution/brokerage knowledge, including at least 6+ years experience in the grocery, natural foods, or equivalent industry required 
  • Experience creating business success and growth required 
  • Knowledge of multi-state business practices (including New York) strongly preferred 
  • Understanding of membership cooperatives or associations, purchasing cooperative organizations, professional services organizations, or food/service organizations preferred. 
  • Versatile understanding of how to engage others using a consulting mindset, including facilitation of large meetings, navigating effectively through complex issues, and developing sound recommendations based on effective research. 
  • Able to establish great working relationships and communicate effectively with any audience, including confident communication and presentation skills. 
  • Experience creating business growth strategies using a variety of tactics. 
  • Digitally savvy, including familiarity with a variety of relationship-focused business technology systems, project management tools, CRMs. 
  • Enjoy deriving insights from data and using them for smart decision making. 
  • Able to manage and effectively prioritize multiple projects and deadlines while consistently delivering high quality results.    
  • Experience working with partners in a hybrid (remote + in person) work model preferred 
  • Experience with financial comparison and benchmarking preferred 
What you will learn: 
  • How to gain a deep understanding of INFRA’s vision and mission to effectively collaborate to drive change with INFRA, our members, and our partners. 
  • How to flexibly apply a consultative mindset to drive member store operational excellence within our diverse, independently owned member base.  
  • How to align INFRAs business model with member store solutions that build relationships. 
  • How to deepen your understanding of the intricacies of the natural food industry and understand the intersections of manufacturing, distribution, and retail.

*Travel up to 50% is required for this position. 

*This role is a remote position as a part of our hybrid workforce.   
*Preference for home state location within the territory of Pennsylvania, West Virginia, Virginia, Maryland,
Delaware, New Jersey or Washington DC. Home office must be located within 100 miles of a major airport. 
INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking result in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities such as people of color, women, LGBTQ, and people with disabilities may be less confident in applying for positions where as little as one skill doesn’t appear to fit – we welcome your resume and encourage you to apply. 
INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our a tight-knit team and members. Each of us receives a full suite of employee benefits including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a 401(k) retirement plan; and more.


Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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