A little about DrTung’s®: We are inspired by nature's intelligence and ancient wisdom to create more effective, innovative, and extraordinary oral care products that are essential to one’s health & beauty routine and integral to enhanced health and well-being.
DrTung’s is seeking a super-organized, efficient, detail-oriented Sales Administration Specialist to manage order processing and provide operational leadership through the entire sales cycle to ensure accurate and timely delivery of our products to our key customers.
If you are a motivated multi-tasker; have experience with wellness brands in distributors and FDM retailers; and you love working collaboratively with a team in a pivotal role connecting customers and operations – you are a perfect fit for our team!
Job Description:
- Order review, planning and scheduling with customers and operations.
- Order entry, including EDI processing, and maintain our customer and order-entry system.
- Develop and maintain effective relationships with customer’s operational teams.
- Collaborate with operations to monitor delivery performance and inventory levels, and support implementation of pricing, pack changes, and new items.
- Partner with finance and operations to investigate and resolve product or service claims and chargebacks.
- Manage and maintain our EDI platform, including onboarding new trading partners.
- Research and review routing guides for delivery requirements with logistics team.
- Performance reporting on sales operations to provide feedback and insights on our products, delivery and service levels.
Qualifications:
- Bachelor’s degree - or equivalent qualification - in sales and / or business administration.
- At least 5 years experience in sales administration for Wellness brands with placement in distributors, FDM retailers, and other wholesale accounts.
- Natural industry experience is a plus.
- Strong integrity and business ethics; excellent administrative and organizational skills; accurate and detail-orientated; good communicator and a collaborative team-player.
- Advanced proficiency with QuickBooks or similar accounting / ERP system, MicroSoft Excel, PowerPoint, Word, Outlook – as well as experience with shared, cloud-based corporate server.
- Experience using an EDI service portal, including trading partner management & data mapping, as well as proficiency in utilizing distributor and retailer portals.
- Travel required for meetings, tradeshows, and company meetings and events.
This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Projects and responsibilities may change at any time with or without notice due to our business, industry, and/or market changes.