WishGarden Herbs is a family owned and operated national herbal supplement manufacturer. We have been recognized as one of the fastest growing businesses in Northern Colorado in 9 out of the last 10 years. WishGarden is seeking responsible, health-conscious, and motivated individuals. This can be a full- time or part-time position. Office hours are M-F, 9:00am-5:00pm.
What you will love about us...
We are a small family company, not a corporate giant.
We are an authentic team, we build trust and act real.
We are a group of respectful, open, competent, motivated, diverse, and fun adults.
Opportunities for advancement.
Competitive compensation, health benefits, PTO, sick leave, 401k, and a fun, productive environment.
Responsibilities include:
- Relays herbal formula product information accurately and with in DSHEA guidelines to internal and external customers
- Speaks with customers by phone, receives and resolves complaints in a professional, appropriate and empathetic manner
- Process merchandise orders by phone, walk in, mail, or fax as needed
- Answer company correspondence in a timely manner
- Process customer returns and replacements
- Handle product quality problems and follow up making sure that the appropriate department has been notified
- Social media content ideas and or creation, field support, marketing material creation, sales support, social media comment response
- Blog writing opportunity
- Additional duties as needed by business demands
Preferred Qualifications:
Advanced experience or an official herbal education is required. Natural Grocery or apothocary experience is a plus.
Language Skills: Comfortable speaking about health issues with sensitivity and with-in DSHEA guidelines is a must. Ability to read and follow instructions. Good oral and written communication skills. Ability to speak effectively to customers on the phone or in person. Ability to effectively present information and respond to questions.
Customer Service Skills: Email etiquette, active listening, empathy, problem solving, clear communication, self-control, patience, taking responsibility and ability to use positive language.
Computer Skills: Knowledge and ability to use MacOS operating system and the elements of Microsoft Office suite.