Customer Support Representative

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Job Description: 

Employer Introduction:

Vitanica is a dietary supplement company created by Dr. Tori Hudson, Naturopathic Physician that specializes in women’s health and her business partner Doug Stapf. Our products are clinically formulated by Dr. Hudson based on extensive research and traditional herbalism.

We strive to create excellent formulations by including optimal dosages, superior choice nutrients, premium herbs, and extracts to support the health of patients and consumers alike.

As a small privately owned caring company, we offer our consumers a more human approach to customer service and our staff operates in a warm and welcoming environment.

Vitanica is currently seeking a full time Customer Support Representative to assist our sales and warehouse teams.

What this position entails:

  • Managing phone calls
  • Reception support
  • Order entry via QuickBooks
  • Answering consumer questions regarding Vitanica product
  • Assisting our wholesale accounts with questions
  • New account set up
  • Some accounting support
  • Labeling product

This position, as with all positions at Vitanica, should be willing to fill in and support various functions of the office and warehouse as needed.

Essential Qualifications:

  • Excellent written and verbal communication skills
  • Friendly and helpful customer service skills-solution oriented
  • Knowledge about the natural products industry, especially herbs and supplements
  • A desire to genuinely help people
  • Detail oriented
  • Team oriented
  • Willingness to learn new systems and processes
  • Preferably familiar with Microsoft Office & QuickBooks but not required

Work location and hours:

  • This position is at the Vitanica office located at 12401 SW Leveton Dr. Tualatin, OR 97062
  • This position is full time with hours determined by Managing Director
  • Potential to travel a few times per year for trade show events and conferences

Benefit:

  • Medical Reimbursement Program
  • PTO including major holidays
  • Consistent schedule


Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.




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